Sr. Client Service Associate
Mt. Pleasant, SC
Full Time
Mid Level
Senior Client Service Associate
Reports to: Director of Operations
Status: Exempt
As a Senior Client Service Associate, you will play a pivotal role in delivering exceptional wealth management experiences to our clients and advisors. You will act as a primary point of contact for client service needs, ensuring the seamless execution of account operations, investment servicing, and follow-up activities that support the firm’s advisory team. This role combines relationship management, operational expertise, and client service excellence.
Minimum Education:
Skills and Experience:
Reports to: Director of Operations
Status: Exempt
As a Senior Client Service Associate, you will play a pivotal role in delivering exceptional wealth management experiences to our clients and advisors. You will act as a primary point of contact for client service needs, ensuring the seamless execution of account operations, investment servicing, and follow-up activities that support the firm’s advisory team. This role combines relationship management, operational expertise, and client service excellence.
Key Responsibilities:
- Client Relationship Support
- Serve as a trusted point of contact for clients, ensuring timely and professional resolution of service requests.
- Create, track, and manage follow-up tasks based on client interactions, ensuring prompt and accurate completion.
- Maintain ongoing communication with clients to provide updates and reinforce Apollon’s commitment to superior client care.
- Account and Operations Management
- Support advisors and clients in all aspects of account servicing, including:
- New account openings
- Money movements, transfers, and contributions
- Distributions and RMDs
- Address and beneficiary changes
- General maintenance requests
- Execute operational tasks via custodians such as Fidelity, Schwab, and LPL.
- Coordinate with internal departments to ensure seamless client experiences across the firm.
- Collaborate with advisors to execute trading instructions and assist in managing client investment portfolios.
- Ensure all activities adhere to compliance and regulatory standards.
- Support advisors and clients in all aspects of account servicing, including:
- Process and Efficiency
- Track and report on the progress of client and advisor requests within Salesforce or other firm systems.
- Help document and refine operational processes and procedures to improve department efficiency.
- Identify and recommend workflow enhancements to increase accuracy and client satisfaction.
- Uphold firm policies and procedures with a focus on accuracy, timeliness, and regulatory compliance.
Minimum Education:
- Bachelor’s degree required
Skills and Experience:
- 3+ years of recent financial services industry experience required, ideally in wealth management or investment advisory.
- Proficiency with custodial platforms (Fidelity, Schwab, LPL required).
- Familiarity with Salesforce CRM strongly preferred.
- Strong understanding of client account operations and investment servicing workflows.
- Excellent interpersonal and communication skills—both written and verbal.
- Exceptional organizational skills with the ability to manage multiple priorities effectively.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office Suite and Adobe Acrobat.
- Industry licensing (e.g., Series 7, 66) not required but a plus.
- Commitment to maintaining confidentiality and building long-term client trust.
- Self-starter with a proactive approach to problem-solving and continuous improvement.
Apollon Wealth Management is an Equal Opportunity Employer M/F/V/D and Drug Free Workplace
Background check required for all employees
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